AccScience Publishing / SCMR / Online First / DOI: 10.36922/SCMR026050003
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ORIGINAL RESEARCH ARTICLE

The impact of training and traceability on operational performance in Hong Kong Air Cargo Terminals Limited: The mediating role of agility

Peiyun Yu1,2*
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1 School of Management, Guangzhou College of Commerce, Guangzhou, Guangdong, China
2 Faculty of Economics and Management, National University of Malaysia, Bangi, Selangor, Malaysia
3 Hong Kong Air Cargo Terminals Limited, Island District, Hong Kong SAR, China
SCMR, 026050003 https://doi.org/10.36922/SCMR026050003
Received: 26 January 2026 | Revised: 11 May 2026 | Accepted: 12 May 2026 | Published online: 26 May 2026
© 2026 by the Author(s). This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution -Noncommercial 4.0 International License (CC-by the license) ( https://creativecommons.org/licenses/by-nc/4.0/ )
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Abstract

Hong Kong Air Cargo Terminals Limited (Hactl) handles over 40% of cargo at Hong Kong International Airport. However, its fixed infrastructure leaves little room for physical expansion. Better operational performance (OP) should come from how the terminal deploys its existing resources. Grounded in the dynamic capability theory (DCT) and the resource-based view (RBV), this study examines the roles of training, traceability, and OP, as well as the mediating role of organizational agility in these relationships. This study used partial least squares structural equation modeling on survey data gathered from 70 Hactl professionals. The findings reveal that training improves OP both directly and indirectly through agility, whereas traceability affects OP only via agility. These findings contribute to the RBV and DCT literature by showing that technological resources require full mediation through dynamic capabilities to translate into OP. In practice, managers should treat traceability not as a standalone performance driver but as an input to agility. Meanwhile, training programs should sustain both routine efficiency and adaptive capacity.

Keywords
Air-cargo logistics platforms
Operational performance
Traceability
Agility
Dynamic capability theory
Resource-based view
Partial least squares structural equation modelling
Funding
This study was supported by two research grants awarded to Chunhui Li: the Research Project of Guangdong Provincial Department of Education (grant number 2025WQNCX089), titled “Research on Sustainable Development Evaluation of ESG-based Listed Shipping Enterprises under the ‘Dual Carbon’ Goal,” and the Research Project of China Society of Logistics and China Federation of Logistics and Purchasing (grant number 2025CSLKT3-440), titled “Research on Low-carbon Path Optimization and Synergy Mechanism of Regional Multimodal Transport Network.”
Conflict of interest
The authors declare that they have no competing interests.
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